Privacy policy

🔒 Privacy Policy

Who we are
Our website address is: http://aparthotel-mariazellerhof.at.
Declaration on the Information Obligation
(General Data Protection Regulation - GDPR)
The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003). In this privacy information, we inform you about the most important aspects of data processing within the framework of our website.

📧 Contacting Us

If you contact us via the form on the website or by email, the data you provide will be stored by us for six months for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data without your consent.

💾 Data Storage

We point out that for the purpose of a simpler shopping/booking process and for later contract handling, the webshop operator stores the IP data of the connection owner within the framework of cookies, as well as the name, address, telephone number, date of birth, and, if applicable, credit card number of the buyer.
Furthermore, for the purpose of contract processing, the following data is also stored by us: The actual order data or payment/account data. The data provided by you is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you.
Data is not transferred to third parties, with the exception of:
• Credit card data to the processing banking institutions/payment service providers for the purpose of debiting the purchase price.
• To the transport/shipping company commissioned by us for the delivery of goods.
• To our tax advisor to fulfill our tax law obligations.
If the ordering process is cancelled, the data stored by us will be deleted. In the event that a contract is concluded, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years).
The data including name, address, purchased goods, booked overnight stays, and booking date will furthermore be stored until the expiry of product liability (10 years). Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG as well as Article 6 Paragraph 1 lit a (consent) and/or lit b (necessary for contract fulfillment) of the GDPR.

🍪 Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.
We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit.
If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If cookies are deactivated, the functionality of our website may be limited.
Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG as well as Article 6 Paragraph 1 lit a (consent) and/or lit f (legitimate interest) of the GDPR.

📰 Newsletter

You have the option to subscribe to our newsletter via our website. For this, we require your email address and your declaration that you agree to receive the newsletter.
In order to provide you with targeted information, we also collect and process voluntarily provided information on areas of interest, birthday, and postal code […].
As soon as you have registered for the newsletter, we will send you a confirmation email with a link to confirm the registration.
You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following email address: office@apartments-schloss-wald.at. We will then immediately delete your data associated with the sending of the newsletter.

⚖️ Your Rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the Data Protection Authority (Datenschutzbehörde).

🏢 Data Received from Third Parties

We work together with booking portals such as Booking.com or HRS. When bookings are made through these portals, we receive all relevant data just like a hotel, so that we can process the reservation and billing.

📍 Our Address

Our contact details can be found in our Legal Notice (Impressum).
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